My Pilates Time – Terms & Conditions
Effective Date: May 2026
Welcome to My Pilates Time. By accessing our website, purchasing a membership, or using our online services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
If you do not agree with these Terms, you must discontinue use of our website and services.
1. About Our Services
My Pilates Time provides online Pilates classes, tutorials, wellness content, programs, and related digital services (“Services”) through a subscription-based membership platform.
Our Services are intended for personal, non-commercial use only.
2. Eligibility
You must be at least 18 years old, or the legal age of majority in your country or state, to create an account and purchase a membership.
By registering for an account, you confirm that all information provided is accurate and complete.
3. Memberships & Billing
3.1 Membership Plans
We offer a range of membership plans, including monthly and annual subscriptions. Pricing, features, and inclusions are listed on our website and may change from time to time.
3.2 Automatic Renewals
Unless cancelled before the renewal date, subscriptions automatically renew at the end of each billing cycle using your nominated payment method.
By purchasing a subscription, you authorise us to charge your payment method for recurring subscription fees.
3.3 Cancelling Your Membership
You may cancel your membership at any time through your account settings or by contacting us at:
Cancellation stops future billing but does not immediately terminate access to paid services already purchased.
4. Refund Policy
4.1 Annual Membership Refunds
Annual memberships are eligible for a refund within 30 days of the original purchase date, provided the request is submitted in writing to [email protected].
Approved refunds will be issued to the original payment method and may exclude non-refundable merchant or payment processing fees.
4.2 After the 30-Day Refund Period
Refunds are not available after the 30-day refund window unless required under applicable consumer law.
Your membership will remain active until the end of your current billing period.
4.3 Monthly Memberships
Monthly memberships are generally non-refundable once a payment has been processed. Although can be cancelled at any time.
4.4 Processing Times
Approved refunds are typically processed within 5–10 business days, depending on your financial institution.
5. Changes to Pricing & Services
We reserve the right to:
- modify membership pricing;
- change subscription inclusions;
- update or discontinue content or Services;
- introduce new features or products.
Where required, we will provide reasonable notice of material changes.
6. Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.
You must not share your login details with others.
We reserve the right to suspend or terminate accounts suspected of unauthorised sharing or misuse.
7. Intellectual Property
All content available through My Pilates Time — including videos, graphics, logos, branding, text, downloads, and class materials — is owned by or licensed to My Pilates Time and protected by copyright, trademark, and intellectual property laws.
You may not:
- copy, reproduce, distribute, or republish content;
- modify or create derivative works;
- sell or commercially exploit any content;
- share membership content publicly or with non-members.
Access to content is granted solely for personal use.
8. Acceptable Use
By using our Services, you agree not to:
- engage in unlawful, abusive, or harmful conduct;
- upload malicious software or harmful content;
- infringe upon the rights of others;
- attempt to gain unauthorised access to our systems;
- use the platform for commercial purposes without permission.
We reserve the right to suspend or terminate accounts that breach these Terms.
9. Health & Wellness Disclaimer
My Pilates Time provides fitness, wellness, movement, and educational content only.
Our content is not medical advice and is not intended to diagnose, treat, cure, or prevent any medical condition.
Before participating in any exercise program, you should consult a qualified healthcare professional, particularly if you are pregnant, injured, managing a medical condition, or have concerns about your physical health.
Participation in any exercise program is undertaken voluntarily and entirely at your own risk.
You acknowledge that:
- physical exercise involves inherent risks;
- results may vary between individuals;
- you are responsible for exercising within your own physical limits.
10. Limitation of Liability
To the fullest extent permitted by law, My Pilates Time excludes all liability for any direct, indirect, incidental, special, or consequential loss or damage arising from:
- use of or inability to access our Services;
- reliance on information provided through the platform;
- technical interruptions or website downtime;
- injury, illness, or health complications related to participation in exercise activities.
Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer protection laws.
11. Third-Party Services & Links
Our website may contain links to third-party websites, platforms, or payment providers.
We are not responsible for the content, privacy practices, or services provided by third parties.
12. Privacy Policy
12.1 Information We Collect
We may collect personal information including:
- name;
- email address;
- postal address;
- billing information;
- account and login details;
- communications with us;
- website usage data.
12.2 How We Use Your Information
We use personal information to:
- provide and manage memberships;
- process payments;
- communicate with members;
- improve our Services;
- send updates and promotional communications;
- provide customer support.
12.3 Payment Information
Payments are processed securely through third-party payment providers. We do not store complete credit card information on our servers.
12.4 Cookies & Website Analytics
Our website may use cookies and analytics technologies to improve user experience and understand website usage.
You may disable cookies through your browser settings, although some features may not function correctly.
12.5 Marketing Communications
You may unsubscribe from promotional emails at any time using the unsubscribe link or by contacting us directly.
12.6 Access & Correction
You may request access to or correction of your personal information by contacting:
13. Changes to These Terms
We may update these Terms & Conditions from time to time.
Updated versions will be published on our website with the revised effective date. Continued use of the Services after changes are published constitutes acceptance of those changes.
14. Governing Law
These Terms are governed by the laws applicable in New Zealand, unless otherwise required by applicable consumer laws in your jurisdiction.
15. Contact Us
For any questions regarding these Terms & Conditions or Privacy Policy, please contact:
My Pilates Time
📧 [email protected]
