Terms and Conditions for My Pilates Time

Effective date: August 2023

Welcome to My Pilates Time! Before you proceed with your membership and access the online pilates content, please carefully read and agree to the following Terms and Conditions. By using our website and services, you acknowledge that you have read, understood, and accepted these terms. If you do not agree with any part of these terms, you must discontinue using our site and services.

1. Membership and Access:

1.1 My Pilates Time offers access to an online platform providing pilates workouts, tutorials, and other related content (the "Services") to its registered members.

1.2 Membership is available to individuals aged 18 years or older or the legal age of majority in their jurisdiction. By creating an account and becoming a member, you confirm that you meet these age requirements.

1.3 You are responsible for maintaining the confidentiality of your account credentials and ensuring that your login information is secure. Any activity that occurs under your account is your responsibility.

2. Membership Plans and Billing:

2.1 My Pilates Time offers various membership plans, each with its own pricing, duration, and access privileges.

2.2 By subscribing to a membership plan, you agree to pay the specified fees associated with that plan. Payments will be billed in accordance with the billing cycle chosen during sign-up (e.g., monthly, quarterly, annually, one-time payment.)

1. 14-Day Full Refund Period: If you decide to cancel your Annual Membership for any reason within 14 days of purchase, we offer a full refund, minus any merchant fees. To cancel and request a refund, please contact our customer service team via email at [email protected] with your membership details and reason for cancellation. Refunds will be processed using the same payment method you used at the time of purchase.

2. After the 14-Day Full Refund Period: Cancellations made after the 14-day full refund period will not be eligible for a refund. However, your membership will remain active until the end of the billing cycle.

3. Renewals: Your annual membership will auto-renew at the end of the year unless you decide to cancel prior to your renewal date. We will send a reminder to the email address associated with your account before your membership renews.

4. Merchant Fees: Please note that the merchant fees (incurred for processing your membership purchase) are non-refundable. The exact amount will be determined at the time of cancellation and will be deducted from your refund.

5. Processing Time: Refunds will typically be processed within 5-10 business days, depending on your bank or credit card company.

6. Changes to this Policy: We reserve the right to change this cancellation policy at any time. Changes will be effective immediately upon posting to our website.

Please note: It is the responsibility of the member to cancel their membership if they no longer wish to continue. Non-use of the membership does not constitute a cancellation or warrant a refund.

By purchasing a My Pilates Time Annual Membership, you are agreeing to the terms of this Cancellation Policy.

2.3 All membership fees are non-refundable unless explicitly stated otherwise.

2.4 My Pilates Time reserves the right to modify membership fees and plans, but any changes will be communicated to existing members via email or through our website. 

3. Content Usage and Intellectual Property:

3.1 All content provided through My Pilates Time, including videos, images, text, and other materials, is protected by copyright and other intellectual property rights owned by My Pilates Time or its content providers.

3.2 Your membership grants you a limited, non-exclusive, and non-transferable right to access and use the content solely for personal, non-commercial purposes.

3.3 You may not distribute, modify, reproduce, display, or create derivative works from the content without prior written consent from My Pilates Time.

4. Code of Conduct:

4.1 By using My Pilates Time, you agree to behave in a respectful and responsible manner, refraining from engaging in any harmful, offensive, or illegal activities.

4.2 You may not use our platform to post, upload, or transmit any content that infringes upon the rights of others or violates applicable laws.

4.3 My Pilates Time reserves the right to suspend or terminate your account without notice if you violate these Terms and Conditions or engage in any misconduct.

5. Disclaimer of Liability:

5.1 My Pilates Time provides the Services "as is" without any warranties or guarantees of any kind, whether express or implied.

5.2 We do not guarantee the accuracy, completeness, or reliability of the content or its fitness for a particular purpose.

5.3 My Pilates Time will not be liable for any damages, losses, or expenses arising from the use of the Services or the inability to access the platform.

Limitation of Liability
WITH REGARDS TO CONTENT RELATING TO HEALTH & WELLNESS ON THE SITE: 

THIS SITE OFFERS HEALTH, WELLNESS, FITNESS AND NUTRITIONAL INFORMATION AND IS DESIGNED FOR EDUCATIONAL PURPOSES ONLY. YOU SHOULD NOT RELY ON THIS INFORMATION AS A SUBSTITUTE FOR, NOR DOES IT REPLACE, PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. IF YOU HAVE ANY CONCERNS OR QUESTIONS ABOUT YOUR HEALTH, YOU SHOULD ALWAYS CONSULT WITH A PHYSICIAN OR OTHER HEALTH-CARE PROFESSIONAL. DO NOT DISREGARD, AVOID OR DELAY OBTAINING MEDICAL OR HEALTH RELATED ADVICE FROM YOUR HEALTH-CARE PROFESSIONAL BECAUSE OF SOMETHING YOU MAY HAVE READ ON THIS SITE. THE USE OF ANY INFORMATION PROVIDED ON THIS SITE IS SOLELY AT YOUR OWN RISK. 

NOTHING STATED OR POSTED ON THIS SITE OR AVAILABLE THROUGH ANY SERVICES ARE INTENDED TO BE, AND MUST NOT BE TAKEN TO BE, THE PRACTICE OF MEDICAL OR COUNSELING CARE. FOR PURPOSES OF THIS AGREEMENT, THE PRACTICE OF MEDICINE AND COUNSELING INCLUDES, WITHOUT LIMITATION, PSYCHIATRY, PSYCHOLOGY, PSYCHOTHERAPY, OR PROVIDING HEALTH CARE TREATMENT, INSTRUCTIONS, DIAGNOSIS, PROGNOSIS OR ADVICE.

My Pilates Time Privacy Commitment

Introduction
We hold the privacy of your personal information in the highest regard.
My Pilates Time regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all My Pilates Time users, and conforms to Internet privacy standards.
This policy will be continuously assessed against new technologies, business practices and our customers’ needs.
If you have questions or concerns regarding this statement, you should first contact the support team on our Contact Us Page.

Collection of Information
In order to use the My Pilates Time website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by My Pilates Time is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information
Any details collected from My Pilates Time customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.

Web Site Use Information
Similar to other commercial Web sites, our Web sites utilize a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server log files to collect information about how our Web site is used.
Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site.

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL).
When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at [email protected]

Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you.
You may be required to provide contact information such as:
Name
Email
Postal address
Financial information (such as credit card number, expiration date, name on card, card billing address).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications
My Pilates Time uses personally identifiable information for essential communications, such as
Emails
Accounts information
Critical service details.
We may also use this information for other purposes, including some promotional Emails.
If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by contacting support or unsubscribing.

What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies.

Links

Links on the My Pilates Time site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of mypilatestime.com

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it periodically. If we make material changes to this policy, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent

Delivery Policy

Most goods are digitally delivered instantly via email.  Our services may be delivered either via an online medium or live in person.